I stopped in this location for the first time earlier this week. Owners and employees alike were friendly and helpful, I came in to look at some tools and left with a great deal on an oven. I will shop here as frequently as possible.
BUYERS BEWARE!
Great location about 5 minutes off of Route 33 before you get into town. Friendly courteous employees willing to help and explain their products.
In conclusion, if you would like really terrible customer service and name brand appliances that are most likely refurbished, BY ALL MEANS, SHOP AT YOUR LOGAN SEARS! If you would like to be treated like a human, go to Lancaster for all of your home improvement needs.
When we first moved to Logan, we purchased a house in Bowers Heights and decided to buy all of our appliances locally. We went to the Logan Sears and dropped about $10,000 on appliances for our new home. Exactly 18 months later, the $400 Maytag dishwasher stopped working completely. I called the store to say that it had broken down and asked if they could replace it (since dishwashers are supposed to last at LEAST 5 years), and they responded by saying that they were unable to replace it or even service it due to the fact that it was a couple months out of warranty.
On another note, this location has THE WORST customer service. Everybody in town that I talk to about Sears always laughs at the fact that we bought our appliances there because they too have had bad experiences.
Sears Hometown Store is a US Hardware Store based in Logan, Ohio. Sears Hometown Store is located at 150 Hocking Mall, Logan, OH 43138, USA.
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